Everything to know before you come in
From registration to discharge — what to bring, what happens, and how your records are kept.
Step 1
Before your visit
- Check the doctors' timetable — consultations are first come, first served on the day.
- Bring the mobile number you want on your record; it is how we find your file later.
- Bring any earlier prescriptions, reports or X-rays from other hospitals.
- Write down your symptoms and the medicines you take, with their doses.
Step 2
At the front desk
- New patients are registered once and receive a permanent card number.
- Choose a doctor who is consulting today and take a serial number.
- Pay the consultation fee and keep your numbered receipt.
- Lost your card? Your file is found by your mobile number or name.
Step 3
Seeing the doctor
- Wait for your serial to be called.
- Your doctor sees your earlier visits, prescriptions and released results on screen.
- Prescriptions are printed and also kept on your record — you will not lose them.
Step 4
Laboratory tests
- The order goes to the laboratory directly — there is no paper slip to lose.
- Results are checked, then released to your doctor and to your patient portal.
- If a result is corrected, the correction is added; the original is never erased.
Step 5
If you are admitted
- Admission is arranged at the front desk; you are given a bed in a ward or cabin.
- Bring essentials: clothing, toiletries, and your current medicines in their packets.
- Nurses are on duty on every shift. Ask them before taking any medicine of your own.
- Your discharge note is kept on your record with the rest of your stay.
Step 6
Visiting a patient
- Please keep visits short and the ward quiet — other patients are resting.
- Follow the nurses' instructions, especially about the number of visitors at the bedside.
- Wash or sanitise your hands before and after touching a patient.
- Do not visit if you have a fever, cough or other infection.
Step 7
Your records and privacy
- Staff see only what their work needs — the lab sees your tests, not your whole file.
- Every time anyone opens your record, it is recorded.
- You can see your own visits, prescriptions and released results in the patient portal.